The Concentration Term
The Faculty of Management, in keeping with the University’s mandate to link teaching and research in a cross disciplinary and integrative fashion, has chosen three initial themes to focus on:
- Integrated Service Management
- Sustainable Entrepreneurship
- Corporate Governance, Ethics & Sustainability
Some concentrations are in nascent development and will emerge over time. Others are more advanced in terms of design and development with courses already approved for delivery. Regardless of the specific theme, these fully integrated and cross disciplinary based concentrations all have the same characteristics:
- They are designed and delivered in a team-based approach drawing on the knowledge and expertise of faculty from a variety of management disciplines
- They incorporate the advice and wisdom of the practitioner community to ensure relevancy, currency and a high level of interest for employment opportunities
- They incorporate a foundation based on a developing body of knowledge and supported by faculty whose interests are aligned with the course material
- They are forward looking anticipating current and future needs of business organizations and society
Regardless of the concentration of interest, all students are required to take MGMT 490, our capstone service learning and consulting course.
The Service Management Concentration
Like many industrialized countries, Canada has evolved towards a service based economy. Well over 70% of all employment now resides in firms which essentially provide services rather than a physical products or who compete on the basis of service attributes associated with their physical products. Our unique concentration in Service Management fully integrates Service Marketing, Service Information Technology, Service Processes and Service People. Students participating in this concentration have the opportunity to further focus their interests in sectoral specific areas of the financial services (e.g. banking, wealth management, insurance), health services (e.g. clinics, pharmacies), professional services (e.g. accounting and legal practices) or tourism & hospitality services (hotel, destinations, events) services industries. A capstone experience (industry based outreach project) can further enhance student learning and may include managing an event or providing a consulting report for a firm in the industry.
Topics Covered Include:
- Service Operations, Productivity, Quality and Information Technology
- Service Marketing and customer relationship management (CRM)
- Service vision and strategic service concept development
- Service profit chain and business excellence models
- Service Human Resources & Staff Retention, Workplace environment, motivation, rewards
Service Management Courses:
- MGMT 460: Management of Service Operations and Technology
- MGMT 461: Service Marketing and Customer Management
- MGMT 490: Capstone Service Learning and Consulting
The Sustainable Entrepreneurship Concentration
Innovation and product creation are the lifeblood for a growing economy. And nothing epitomises innovativeness more than an entrepreneurial spirit. Our unique concentration in Sustainable Entrepreneurship focuses on the critical initial stages of a firm’s growth and beyond. From idea & concept through to initial market entry and finally to sustaining the innovative spirit during maturity, our emphasis is on how to sustain growth and achieve long term success. The concentration comprises three central courses dealing with entrepreneurship. Students taking this Concentration can additionally focus on entrepreneurial opportunities associated with the growth in interest in environmental issues and on entrepreneurship as it applies to and is uniquely interpreted with indigenous peoples and cultures through a planned partnership with a First Nations Band. A capstone experience (industry based project) can be incorporated into the concentration and may include developing and defending a business plan for a new product or service, an immersion-based consulting project with a First Nations group or a community-based service learning experience.
Topics Covered Include:
- New Product Development & Management of Technology, Patents, Copyright protection
- Market Scanning and Market Opportunity Assessment including entrepreneurial opportunities emerging from a future-oriented focus towards reducing carbon footprints
- Managing the small firm and its growth – organisational development and change management
- Financing and leveraging – from angel investor to the IPO including micro credit financing and IPO evaluations
Sustainable Entrepreneurship Courses:
- MGMT 450: Entrepreneurship and the Small Firm
- MGMT 490: Capstone Service Learning and Consulting
(Additional courses are being designed and developed to support this concentration area)
The Corporate Governance, Ethics and Sustainability Concentration
Business organizations have awoken to new reality with respect to their place in society. The scandals that were prevalent in the first few years of this millennium have permanently changed the way that business will operate in the future, whether by edict (e.g. Sarbanes-Oxley) or by fundamental shifts in the business culture. This concentration focuses on the role that top management in any organization plays in effecting a change to culture. Students participating in this concentration can further their specific interests through a capstone experience working with, for example, an interested NGO or advocate group.
Topics Covered include:
- Top Management Leadership and Corporate Culture
- Managing change processes for strategic advantage
- The Role of the Board of Directors
- Stakeholder theory and the EEE Bottom Line
- Novel accounting approaches to public reporting on ethics and sustainability
Corporate Governance, Ethics and Sustainability Concentration Courses:
- MGMT 410: Leadership in Complex Environments
- MGMT 481: Strategy and Change Management
- MGMT 490: Capstone Service Learning and Consulting
(Additional courses are being designed and developed to support this concentration)
The General Management Option
The Faculty of Management recognizes that not all students will find our innovative and integrative concentrations a perfect match for their career aspirations and personal educational objectives. Some students may prefer to complete the degree by selecting from courses that address general management interest areas.
General Management Courses:
- MGMT 410: Leadership in Complex Environments
- MGMT 421: Outsourcing, Offshoring and Globalization
- MGMT 480: Business Law
- MGMT 481: Strategy and Change Management
- MGMT 482: International Business
- MGMT 490: Capstone Service Learning and Consulting
Last reviewed 
4/14/2010 2:54:39 PM
